Refund Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be in a good condition and not physically damaged in any way.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item that is damaged or missing parts for reasons not due to our error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and discuss details of the refund. If you paid online via the website, it will be refunded via the original payment method within 10 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@nakdshower.com

Shipping returns

To return your product, you should mail your product to: 35 Church Street, South Normanton, Alfreton, England, DE55 2BT.

You will be responsible for paying for your own shipping costs for returning your item, or if you live local to our base then you can return it directly to us to save postage costs, this is the same as majority of online stores and retailers. Shipping costs are non-refundable. The only time we will cover shipping costs is if the product is damaged on arrival.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please DO NOT send this as “signed for” delivery, as we do not have an operative at the base all the time to be able to do this. If you do send it signed for, then you risk the chance of it being returned to sender, which will incur extra costs for yourself along with a delay in your refund.