NAKD showerheads are compatible with all standard shower setups including electric showers. They fit any standard half-inch hose connection — just unscrew your old head and screw on your NAKD. Many electric shower models work great with our standard stainless steel laser-cut disc — however, some electric showers use an internal pump to force water through the heating chamber and require a faster, unrestricted flow, which can cause a backflow issue with the standard disc. As electric showers vary widely by manufacturer and model, we aren’t able to confirm with certainty whether the standard disc will be compatible with your specific unit. To be safe, just mention you have an electric shower at checkout and we’ll include our rubberised spray disc free of charge alongside the standard disc — so you can test both on your unit and use whichever works best.

We offer a 30-day money-back guarantee on all NAKD showerheads. If you’re not happy for any reason, fill in the returns form on our website within 30 days of delivery and send it back for a full product refund. Return postage is covered by the customer, or you can drop it off free of charge at either of our bases in Dublin or Derbyshire. If your item arrives faulty or damaged, email us straight away at hello@nakdshower.com and we’ll sort it out.

Every NAKD showerhead is covered by a 5-year warranty from the date of purchase. This covers manufacturing defects and faulty parts. Because every NAKD is designed to come apart, we can replace individual parts rather than the whole unit — so most of the time we’ll send you the specific part that needs attention rather than a full replacement. We’re really fair with our warranty — if there’s a genuine issue, we’ll put it right. Register your product at nakdshower.com/register to activate your warranty. Please note, the warranty does not cover general wear and tear such as mineral depletion or spray disc wear from normal use — that’s what the Refill+ Club is for. Join Refill+ and you’ll receive fresh minerals and a brand-new spray disc every 3 or 6 months, keeping your showerhead performing like new for the life of the product. If you think something is a fault rather than normal wear, email us at hello@nakdshower.com with a photo and your registration details and we’ll take a look.

Head to the Help section on our website and fill in the warranty claim form — this is the quickest and smoothest way to get it resolved. Include a photo of the issue and your product registration details. Once we’ve reviewed it, we’ll be in touch to arrange a replacement part. You can also email us at hello@nakdshower.com if you’d prefer us to send the form directly to you.

Honestly, it depends — there’s no one-size-fits-all answer because it comes down to how much water passes through the unit. A salon running eight washes a day will need to refresh far sooner than a household, and a family of five with a teenager who thinks showers are a lifestyle choice will get through minerals faster than someone who’s in and out in three minutes. As a guide, minerals can last anywhere from 3 to 12 months depending on your setup and usage. You’ll notice when they’re due — the beads start to change colour or degrade in appearance. Nothing bad happens if you keep showering past this point, the unit will still work — the filtration just won’t be as effective. The best way to keep on top of it without thinking about it is to join the Refill Club and choose a schedule that suits your usage — fresh minerals delivered before you need them, so your shower never misses a beat.